General Terms and Conditions

  1. BusAndTicket.com provides a technology platform for online bus ticketing that connects intending travellers with bus partners. BusAndTicket.com does not own or operate or offer the services of transportation to the user. BusAndTicket.com also doesn’t act as an agent of any bus partner in the process of providing the above-mentioned technology platform services. We also provide you with different offers for limited period of time.
  2. The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are advised to call the bus partner contact number mentioned in the ticket and reconfirm the boarding point location and departure time on the day of journey.
  3. Passengers are required to furnish the following details at the time of boarding the bus. Failing to do so, they may not be allowed to board the bus.
    * SMS of the ticket or Email. (This is widely accepted by most bus partners)
    * Some bus partners do not accept the electronic ticket formats. We provide the details of such bus partners while booking tickets on BusAndTicket.com. In such case we request you to kindly carry a printout of the ticket.
    * Proof of Identity (Driving License or Aadhar Card or Passport or PAN Card or Voter Card)
  4. BusAndTicket.com Ultimate and Assured classification of Bus Partners is done from time-to-time based on Customer’s Feedback and Surveys conducted by BusAndTicket.com.BusAndTicket.com is showing the classification for customers to make an informed decision while choosing a Bus Partner for their journey. The choice of the bus partner is purely at the discretion of the customer. The classification of Bus Partner might change depending on the service performance of bus partner.
  5. The passengers should reach at the mentioned boarding points 15 minutes prior to the scheduled departure time.
  6. Any complaints/grievances should be reported in a week’s time from date of journey performed.
  7. A booking is considered confirmed if the booking confirmation page is shown to the customer, even if SMS/Email fails to deliver for any reason.
  8. If ticket confirmation/cancellation, SMS/Email, is not sent for any reason, if reported it can be resent by our support team. SMS/Email might fail to deliver or get delayed for several reasons which are not in BusAndTicket.com’s control.
  9. Payment gateway/service charges – BusAndTicket.com will not charge any additional payment gateway charge or service unless otherwise specified in the booking details page.
  10. By making a booking on BusAndTicket.com – customer acknowledges that BusAndTicket.com will Call/Email/SMS or send alerts to give/take information regarding his/her bookings.
  11. In case of any claims arising out of unforeseen consequences/exigencies, BusAndTicket.com liability would be limited to the extent of two times the value of the booking amount.
  12. BusandTicket.com provide different operators but its routes and contact no. are subject to change by the operator.
  13. The terms and conditions of our services can be amended, modified or withdrawn by BusAndTicket.com at any time without notice.
  14. All legal disputes are subject to exclusive jurisdiction of the competent courts in Patna (Bihar) only.